OnePlus has officially launched a doorstep pickup and drop service across more than 19,000 pin codes in India, significantly expanding its customer care footprint. This move is aimed at delivering a more seamless and convenient post-purchase experience, reinforcing the brand’s commitment to premium customer service.

Hassle-Free Repairs Without Leaving Home

With the new initiative, OnePlus users can schedule service requests through the OnePlus Care app or website. Once registered, a representative will collect the device from the customer’s home, take it to an authorized service center, and return it after repairs—without the user needing to visit any physical outlet. This pickup-drop process is now available in Tier 1, Tier 2, and even remote locations, covering urban and semi-rural India alike.

Commitment to Customer-Centric Innovation

This doorstep initiative comes as OnePlus continues to strengthen its after-sales network in India, its second-largest market. According to the company, this service aims to ensure that users in even the most remote regions receive timely and authorized repairs. The move also follows the increasing demand for digital-first service experiences, particularly in the smartphone industry.

How to Book Doorstep Pickup & Drop

Customers can avail of the new service via:

• OnePlus Care App

• OnePlus India Website

• Customer Care Helpline

The brand has promised real-time tracking, proactive updates, and secure packaging during transit. This marks a major step in OnePlus’s strategy to match global standards in customer support.